Terms and Conditions

What is your cancellation policy?

A deposit of 50% is due at time of order placement. We ask for the balance to be paid in full two weeks in advance of delivery or pickup date. Cake Fiction will make every attempt to contact the client in the event of a missed pickup date or denied delivery. If a cancellation is made less than two weeks prior, the balance is due in full. No changes can be made to invoices less than two weeks prior to delivery date. Any modifications or changes to delivery/setup must be confirmed no later than two weeks prior to event.

In the event of cancellation:

• All requests for cancellation must be made in writing.
• If a cancellation is received, the aforementioned deposit will not refundable, but can be applied as credit to a future order (credit valid for 12 months from original event date).
• If a cancellation is received less two weeks prior to the promised delivery date, the full aforementioned deposit and balance are due in full.

What if I request a refund?

By signing the Cake Order form (which will be provided to the customer when ordering), the customer has agreed to color, design(s) and flavor upon placement of the order. The customer also agrees that upon final payment and pickup or delivery of the order, that they accept the product “as is” and no refunds will be issued.

The following 2 scenarios are the only instances when we may provide a partial refund:

• If we fail to deliver your cake on the date and time stated on your contract for your wedding, or event. If for any reason related to traffic or weather we deliver the cake 2 hours late, or less than 2 hours late, we will not provide a refund. Further, if customer provides wrong date, time or address for delivery, we will not provide a refund. **We will not be responsible for any additional expenses that you incur as a result of our failure to deliver the cake. Our liability is limited to the contracted value of the cake.**
• If you come to our store for “pick up”, or we deliver the cake and the cake decoration does not meet your expectations, we will give you a partial refund (minus 40% restocking fee). NOTE: If we give you any refund, you cannot keep the cake. You only get the refund if you refuse to “accept” the cake. We will not negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy.

We do not give refunds under any other circumstances. Refunds are given within 21 days (Refund is given minus 40% restocking fee.)

But what if I don’t like the way my cake tastes?

Typically our customers are referred to us because of the reputation of our cake. We encourage customers to arrange a cake tasting in advance, so be sure to pick the cake flavor and filling that suits your palate. Some of our cake recipes are drier and others are moist, be sure to tells us what do you prefer?

Refunds requested due to flavor or texture after the cake has been accepted and picked up or delivered cannot be offered. You may qualify for a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards. Quality determination is solely at the discretion of Cake Fiction.

Keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions. Once we have delivered a cake to a venue and completed setup, we cannot be responsible for any accidental damage by staff there. We recommend that cakes are not refrigerated, they are best at room temperature, and that is why we ask to have a place prepared for them at the agreed delivery time. However, we have never had such an incident and we are confident you will be delighted with the cake you ordered from Cake Fiction.